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Victoria's Nails And Spa

+1 516-933-7286
358 Broadway Mall, Hicksville, NY 11801 United States of America
Open Today: 10:00 AM - 07:00 PM

Quick Facts About Victoria's Nails And Spa

Victoria's Nails And Spa Place has a mixed set of strengths and weaknesses based on the comments provided. It is important to consider the various perspectives and experiences of customers in order to accurately assess the overall quality of the establishment.
Starting with the strengths, many customers have expressed positive experiences with specific nail technicians. Amy and Lily are mentioned as consistently providing excellent nail services. This suggests that there are skilled and talented technicians working at Victoria's Nails And Spa who can deliver satisfactory results.
Additionally, some customers appreciate the range of services offered at the salon. This includes pedicures, brow services, and acrylic toes. Having a diverse menu of services can attract a wider range of customers and provide convenience for those looking to have multiple beauty treatments in one place.
Furthermore, it is worth noting that some customers have mentioned positive interactions with the eyebrow technicians. This indicates that there may be a division in quality between the nail services and the brow services. It could suggest that the salon is able to provide good service in some areas but struggles in others.
Moving on to the weaknesses, one recurring issue mentioned by customers is the declining overall quality of the nail services. Multiple complaints refer to nails falling off within a week and experiencing substantial damage to the natural nails. This indicates that there may be problems with the products or the skills of the nail technicians. This is a significant weakness as it undermines the credibility and value of the salon.
Another weakness highlighted by a customer is the rude and disrespectful behavior of a particular nail technician. This reflects poorly on the professionalism and customer service at Victoria's Nails And Spa. This incident suggests that there may be a lack of proper training or supervision of the employees, leading to negative customer experiences.
Furthermore, pricing is mentioned as a concern by some customers. One commenter mentions being charged for fixing a chipped nail only a week after getting a manicure. This implies that the salon may not prioritize customer satisfaction and instead focuses on maximizing profits. This can deter customers from returning and negatively impact the overall reputation of the salon.
One customer also expresses dissatisfaction with the overall experience, stating that the manager told them to calm down after providing feedback on the low-quality service. This suggests a lack of empathy and willingness to address customer concerns. It further reinforces the notion that customer satisfaction may not be a priority at Victoria's Nails And Spa.
Lastly, there are multiple comments mentioning poor execution of services, including bleeding cuticles, lack of knowledge or skills, and an overall unprofessional atmosphere. These complaints highlight a consistent pattern of low-quality service and a lack of attention to detail. Such issues undermine the credibility and trustworthiness of the salon.
In conclusion, Victoria's Nails And Spa Place has both strengths and weaknesses based on the comments provided. While some customers have had positive experiences with specific nail technicians and appreciate the range of services offered, there are significant concerns regarding the declining quality of nail services, unprofessional behavior, and poor customer service. These weaknesses greatly affect the reputation and overall experience at the salon and need to be addressed in order to improve customer satisfaction.


Best AGS Reviews

This place is great when you have a consistent tech. Me and my girlfriend go to Amy and Lily and it’s always a wonderful girls day and they both always do our nails perfectly. Nicole does a great pedicure and I get my brows done here as well! My favorite place
I don’t usually write reviews but this time I’m physically hurt, my nails got destroyed. I’ve been going for awhile, I usually get tips with Uv gel manicure and I was always happy with the result. But lately I’ve been very frustrated with the quality of work. My tips would fall off within a week because the gel would lift off my nails, and that’s been damaging my nails so bad, that I decided to never go back.
I don’t know if it’s a change in product quality or poor staff but something has changed over the past 2 months, and for the price everyone should be getting good quality. I can’t be going back every week meanwhile a UV gel manicure should be lasting for at least 2-3 weeks, I’m not even able to get fillings anymore, because it’s so bad that they have to start all over again.
i came here today to get acrylic toes long and square and the lady kept telling me no & then i had to continuously correcting her and she choose not to listen and when it was time to pay she tried to charge herself a $30 tip and i told her no & said i’ll give you a $5 tip & then she started to make a scene and told all the workers to never do my toes and i never had this issue before this is my first time and now my toes look like numbs - 0/10 she did horrible , she is the worst , she is literally so rude & disrespectful. HIRE BETTER WORKERS !!!
This is absolutely the worst place to get your nails done. I had sns nails with my long natural nails and I came in to get a new set. The nail tech Angela ripped off my old nails with her finger and tools. It was absolutely painful. This nail tech Angela also left me for another customer I assume is a regular and said another girl would attend to me. I was APPALED at how unprofessional I was treated at this salon. I ended up being attended by this nice nail tech who went a little easier on my nails but she still hit my skin a couple of times with the nail electric filer. If Angela knew she had a client waiting for her why did she attend me in the first place or ditch me to attend her? They don't care about customers here and they just want to earn money in the long run. I will never be coming back to get my nails done here it's the worst treatment I've ever received at a nail salon. Don't waste your time and come here to waste your money on a mediocre service. The eyebrow ladies however are super nice and more professional than this nail lady I had the bad luck to have.
Got my nails done and exactly and 1 week later my nail chipped. They had the audacity to charge me to get my nail fixed. They charged my 45 just for the filling and then charged me for their mistake. I will never go here again. Don’t waste your money
Probably one of the worst experiences while getting my nails done, was supposed to be a relaxing day, ended up being a headache and resulted in the manager, telling me to calm down after I explained how it looked like a 12 year old painted my nails. They gave me someone who doesn’t know how to cut cuticles or file or paint. High recommend you consider not wasting $75 on gel mani & pedi there are other places…
This place is horrible! I went in for a regular manicure WHICH TOOK ABOUT 40 MINS! The lady that did my nails seemed like she didnt know what to do and had to call over someone to help! In attempt to cut my cuticles she made my finger bleed and now I have to get them done somewhere else! I went here about a year ago and went there again today to give them a second chance but yet still horrible!
Went to do my nails here 3 weeks ago and recently went in for a fill-in. I wanted the same color as last time but the lady told me they don’t have that color , only the colors they have were the samples shown. Even though I said I did them there a few weeks ago. asked her to check and refused. Insisted they don’t have that color.

Place Pictures

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Victoria's Nails And Spa Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Planning
  • Appointments recommended

Today

Opening Hours

Monday 10:00 AM - 07:00 PM
Tuesday 10:00 AM - 07:00 PM
Wednesday 10:00 AM - 07:00 PM
Thursday 10:00 AM - 07:00 PM
Friday 10:00 AM - 07:00 PM
Saturday 10:00 AM - 07:00 PM
Sunday 11:00 AM - 06:00 PM

How to go there

Location