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The Rutland Arms

+44 23 9275 1221
205 Francis Ave, Southsea, Portsmouth, Southsea PO4 0AH United Kingdom of Great Britain and Northern Ireland
Open Today: -

Quick Facts About The Rutland Arms

The Rutland Arms receives a mix of positive and negative comments, highlighting both its strengths and weaknesses. Let's analyze these comments in more detail to understand the overall strengths and weaknesses of the place.
Starting with the strengths, one common theme is the friendly and attentive staff. The comments mention a lovely and friendly landlady, and several customers commend the staff for their friendly service. This is a valuable asset for any establishment, as it helps create a welcoming atmosphere and makes customers feel valued.
The recent refurbishment is another strength mentioned in the comments. While the interior is still described as dated, the refurbishment has made the place look much more appealing. This indicates that the management is proactive in improving the pub's appearance, which can attract new customers and enhance the overall customer experience.
The pub is also praised for its atmosphere. Customers describe it as a nice chilled atmosphere and a great old-school pub. This creates a relaxed and enjoyable environment for patrons, encouraging them to spend more time at the pub and potentially become regular customers.
Additionally, the Rutland Arms is positively associated with well-kept real ales and a nice selection of drinks. This suggests that the pub caters to the preferences of beer enthusiasts and offers a range of options for customers to choose from.
Now, let's delve into the weaknesses mentioned in the comments. One significant issue is the recent change in management, which does not seem to have had a positive effect on the pub. An example of this negative impact is the lack of real ales available at a recent home match due to a gas problem. This suggests that the quality of housekeeping may have declined under the new management, leaving customers disappointed.
Moreover, the comments indicate that the staffing level has also suffered. In contrast to the previous 5 or 6 bar staff, customers mention that there were only 2 staff members serving, resulting in long wait times to be served. This reduction in staff may have affected the efficiency and quality of service, as the pub seems to struggle to accommodate peak demand, especially during match days.
Another weakness voiced by a customer is the pub running out of beer on match days. This suggests a lack of effective inventory management, which can lead to customer dissatisfaction and potentially lost sales.
Although not explicitly mentioned as a weakness, the comments highlight that the interior of the pub is still dated. While the recent refurbishment has improved its appearance, the fact that it remains outdated may detract from the overall experience for some customers.
Despite these weaknesses, it's worth noting that some customers still consider the pub to be good, clean, and reasonably priced. These positive aspects mentioned alongside the negative comments suggest that the pub may still have redeeming qualities that attract and retain customers.
In conclusion, The Rutland Arms has several strengths, including a friendly and attentive staff, recent refurbishment, an enjoyable atmosphere, and a nice selection of drinks. However, the recent change in management has led to weaknesses such as a decline in real ales and staffing issues. The pub's inventory management and dated interior are also potential areas for improvement. Overall, while the pub may still have positive aspects, addressing the weaknesses identified could further enhance the customer experience and reputation of The Rutland Arms.


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The Rutland Arms Info

Amenities

Service options
  • Outdoor seating
  • Dine-in
Health and safety
  • Staff required to disinfect surfaces between visits
Accessibility
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
Offerings
  • Alcohol
  • Beer
  • Food
  • Food at bar
  • Spirits
  • Wine
Dining options
  • Outside food allowed
  • Seating
Amenities
  • Toilets
  • Wi-Fi
Atmosphere
  • Casual
  • Cosy
Crowd
  • Groups
Planning
  • Accepts reservations
Payments
  • Debit cards
  • Credit cards

Today

Opening Hours

Monday -
Tuesday -
Wednesday -
Thursday -
Friday -
Saturday -
Sunday -

How to go there

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