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Star Nails

+1 803-818-5858
1740 Old York Rd, York, SC 29745 United States of America
Open Today: -

Quick Facts About Star Nails

Strengths:
1. Clean and welcoming environment: Multiple comments mention the cleanliness of the salon, indicating that Star Nails maintains a clean and hygienic environment for their customers. This is a crucial strength as it reassures customers about the salon's commitment to maintaining high standards of cleanliness.
2. Friendly and professional staff: Several customers mention the friendly and helpful attitude of the staff at Star Nails. The positive interactions with the staff contribute to a welcoming and comfortable atmosphere for customers, enhancing their overall experience.
3. Skillful nail technicians: Many customers express satisfaction with the quality of their manicures and pedicures, praising the skill of the nail technicians. This indicates that the staff at Star Nails are experienced and proficient, ensuring that customers receive excellent nail services.
4. Ability to accommodate special requests: One customer mentions feeling anxious about trying a new nail technician and expresses gratitude for the understanding and accommodating approach of the assigned technician. This highlights the salon's ability to cater to individual needs and preferences, thereby creating a personalized and satisfactory experience for customers.
5. Exceptional customer care: A positive and caring customer experience is a significant strength for Star Nails. Several comments mention the exceptional treatment received by customers, such as special care taken for sensitive feet and meticulous handling of manicures. This demonstrates that the salon prioritizes customer satisfaction and goes above and beyond to ensure a pleasant experience.
6. Affordability: A customer mentions that the salon offers affordable services. This can be a significant strength as it attracts price-conscious customers and sets the salon apart from its competitors.
Weaknesses:
1. Inconsistent nail quality: One customer complaint suggests that the nails received were uneven, incorrectly sized, and poorly shaped. Additionally, they mention the nails popping off soon after application. This indicates a potential weakness in the quality control and attention to detail in the salon's nail services.
2. Lack of consistency among technicians: Since one customer's nails were not shaped correctly, it suggests a lack of consistency among the nail technicians. This inconsistency can lead to variability in the quality of services received by customers, potentially impacting the overall reputation of the salon.
3. Lack of identifying names: Some customers express satisfaction with the services received but mention that they did not remember the name of the nail technician who provided the service. While this may not be a significant weakness, it does highlight a missed opportunity for customers to specifically identify exceptional employees, potentially impacting employee recognition and motivation.
In conclusion, Star Nails has several strengths that contribute to its positive reputation, including a clean environment, friendly and professional staff, skillful nail technicians, ability to accommodate special requests, exceptional customer care, and affordable prices. However, there are areas for improvement, particularly in ensuring consistent nail quality and attention to detail among all technicians. Addressing these weaknesses can further enhance the salon's overall customer satisfaction and reputation.


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Star Nails Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Amenities
  • Restroom
Planning
  • Appointments recommended

Today

Opening Hours

Monday -
Tuesday -
Wednesday -
Thursday -
Friday -
Saturday -
Sunday Closed

How to go there

Location