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SERENITY NAILS & SPA

+1 620-805-5393
406 N Main St, Garden City, KS 67846 United States of America
Open Today: 09:00 AM - 07:00 PM

Quick Facts About SERENITY NAILS & SPA

Serenity Nails & Spa has a mix of positive and negative comments, providing us with insight into both the strengths and weaknesses of the business.
One of the strengths mentioned by multiple customers is the friendly and excellent customer service. This shows that the staff at Serenity Nails & Spa is able to create a welcoming and pleasant environment for their customers. Additionally, Tram, one of the employees, is specifically mentioned for her fantastic work and artistic skills. This indicates that there are skilled and talented nail technicians working at the salon.
The cleanliness of the facility is another strength highlighted by customers. They mention that the salon is clean and has a friendly atmosphere. This is important as cleanliness is a crucial factor in the nail salon industry to ensure the safety and satisfaction of customers.
However, there are also several weaknesses that are mentioned by customers. One of the main concerns raised is the unprofessional behavior of a young man present in the salon. This individual was observed hanging around, leaning over nail technicians' shoulders, and socializing with others. This behavior was deemed unprofessional and even creepy by one customer. This situation reflects poorly on the salon as it distracts from the focus on providing quality nail services.
Another weakness is the lack of employees working despite having twelve manicure tables and pedicure chairs. This may lead to longer waiting times or rushed services, impacting the overall customer experience. The clutter on unused tables also suggests a lack of organization or attention to detail.
The quality of the services provided by Serenity Nails & Spa is another concern raised by customers. There are multiple comments about nail polish chipping and peeling within a few days, which is unusual for customers who claim their polish usually lasts 4-6 weeks. This indicates a potential issue with the application or quality of the nail products used at the salon.
Furthermore, some customers complained about the lack of availability for nail art services. One individual mentioned that their nail technician refused to do art, which could be disappointing for customers looking for more elaborate designs.
It is important to note that these comments are based on the experiences of a small number of customers and may not be representative of the overall quality of Serenity Nails & Spa. However, they do provide useful insights into areas that may require improvement, such as professionalism, organization, and quality control. By addressing these weaknesses, the salon can work towards enhancing the customer experience and gaining customer loyalty.


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SERENITY NAILS & SPA Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Amenities
  • Restroom
Planning
  • Appointments recommended
Payments
  • Debit cards

Today

Opening Hours

Monday 09:00 AM - 07:00 PM
Tuesday 09:00 AM - 07:00 PM
Wednesday 09:00 AM - 07:00 PM
Thursday 09:00 AM - 07:00 PM
Friday 09:00 AM - 07:00 PM
Saturday 09:00 AM - 07:00 PM
Sunday Closed

How to go there

Location