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Salon By Natalie

+1 410-871-1179
402 Englar Rd # D, Westminster, MD 21157 United States of America
Open Today: -

Quick Facts About Salon By Natalie

Salon By Natalie appears to have both strengths and weaknesses based on the comments provided.
Starting with the strengths, one reviewer expresses that Salon By Natalie is the best salon they have ever been to. They praise the quality of the work and the overall experience. The reviewer mentions that they had a negative experience at a salon across the street, which led them to try Salon By Natalie. This implies that the salon has a positive reputation and is known for providing good results. Another reviewer also praises the work done at the salon, specifically mentioning that their acrylic nails were fixed and that they finally found the nail salon they were looking for. This suggests that the salon has skilled technicians who can fix and improve the appearance of nails.
The welcoming and friendly atmosphere is mentioned by multiple reviewers. One reviewer describes the salon as "homey" and mentions that everyone was chatting and sweet. This indicates that the salon has a warm and inviting environment, which creates a positive experience for customers. Another reviewer expresses their gratitude to the staff and mentions that they feel at home at the salon. This suggests that the staff at Salon By Natalie are friendly and create a comfortable atmosphere for their clients.
The guarantee of their work is also mentioned by one reviewer. This shows that the salon stands by their services and offers a commitment to customer satisfaction.
Moving on to the weaknesses, one reviewer mentions having a negative experience with the salon on two separate occasions. They explain that they made an appointment for a specific service, but the technician did not follow their request and instead provided a different service. Additionally, the reviewer expresses frustration with the quality of the service, stating that their nails ended up lumpy and filed unevenly. The reviewer also mentions that they were not asked if they were satisfied, and despite mentioning their dissatisfaction to Natalie, no action was taken to resolve the issue. This suggests that there may be a lack of communication and attention to customer needs at Salon By Natalie.
Another negative experience mentioned by a reviewer involves a male nail technician who was described as rude and causing embarrassment. The reviewer's husband was also upset and had to intervene. This indicates that there may be an issue with unprofessional behavior or lack of customer service from certain staff members.
Furthermore, another reviewer mentions that their nails were jacked up by a male technician, which required Natalie's intervention to fix. They then had another negative experience with a different technician who did a poor job. This suggests that there may be inconsistencies in the quality of service provided by different technicians at the salon.
Additional weaknesses include the chipping and peeling of pedicures and gel polish mentioned by one reviewer. This indicates that the longevity and durability of the services provided may be lacking.
In conclusion, Salon By Natalie appears to have strengths in terms of reputation, quality of work, and a welcoming atmosphere. However, there are weaknesses in terms of inconsistent service quality, potential unprofessional behavior from some staff members, and issues with communication and addressing customer concerns.


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Salon By Natalie Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
Amenities
  • Restroom
Planning
  • Appointments recommended

Today

Opening Hours

Monday -
Tuesday -
Wednesday -
Thursday -
Friday -
Saturday -
Sunday -

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