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Princess Nails

+1 412-201-2357
256 Fifth Ave, Pittsburgh, PA 15222 United States of America
Open Today: 09:00 AM - 07:00 PM

Quick Facts About Princess Nails

Princess Nails Place appears to have a combination of strengths and weaknesses based on the comments provided. In order to fully analyze the strengths and weaknesses, it is important to consider the different aspects of the business, such as nail services, customer service, pricing, and cleanliness.
One of the strengths mentioned is the expertise of the owner, Michelle, specifically in eyebrow shaping. One comment states that Michelle does an amazing job with eyebrows and that no one else can do them like her. This suggests that she has honed her skills over the years and has built a reputation for providing excellent eyebrow services.
Another strength mentioned is the quick and efficient service provided by a nail technician named Peter. A customer states that they received immediate service and that Peter was quick in completing the nail service. This indicates that Peter may be skilled at performing nail services efficiently.
However, there are several weaknesses that are also mentioned in the comments. One common complaint is regarding the quality of the nail polish used. Multiple customers mention that the polish chips easily, suggesting that the nail services may not be long-lasting. This indicates a weakness in the overall durability and quality of the products used at Princess Nails Place.
Another weakness mentioned is the uncleanliness of the establishment and the lack of hygiene practices by some nail technicians. One comment points out that the equipment is not clean, with dust on the machines, and that a nail technician did not wear gloves or have clean hands while performing a manicure. This suggests a lack of attention to cleanliness and hygiene, which could potentially deter customers from returning or recommending the place to others.
The pricing of the services is another weakness mentioned in the comments. One customer states that the place is overpriced, and another mentions being charged more than the advertised price online. These comments suggest that the pricing may not be transparent or consistent, which can lead to customer dissatisfaction and a perception of unfairness.
A particularly concerning weakness mentioned is the negative attitude and behavior of one of the nail technicians towards customers. A customer states that a specific African-American employee is described as "NASTY" and that they had a deeply unpleasant experience with her. This indicates a significant weakness in the customer service aspect of the business, as disrespectful behavior and poor attitudes towards customers can severely impact the reputation and success of a business.
In conclusion, Princess Nails Place has some strengths, such as the expertise of the owner in eyebrow shaping and the quick service provided by a nail technician. However, there are several weaknesses that need to be addressed, including the use of low-quality nail polish, issues with cleanliness and hygiene, inconsistent pricing, and poor customer service. These weaknesses can negatively impact the overall customer experience and may deter customers from returning or recommending the place to others.


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Today

Opening Hours

Monday 09:00 AM - 07:00 PM
Tuesday 09:00 AM - 07:00 PM
Wednesday 09:00 AM - 07:00 PM
Thursday 09:00 AM - 07:00 PM
Friday 09:00 AM - 07:00 PM
Saturday 09:00 AM - 07:00 PM
Sunday Closed

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