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Panache Nails & Spa

+1 480-888-0220
2510 E Hunt Hwy, San Tan Valley, AZ 85143 United States of America
Open Today: 09:00 AM - 07:00 PM

Quick Facts About Panache Nails & Spa

Panache Nails & Spa has a number of strengths that have been highlighted in the comments. One of the strengths is their quick service. Customers appreciate the efficiency and the fact that they don't have to wait long to get their nails done. Additionally, the technicians are attentive and provide great color choices. This indicates that the staff is knowledgeable and can assist customers in selecting the right color for their nails, enhancing their overall experience. Another strength mentioned is the little arm/hand massage at the end of the service. This extra touch adds a level of luxury and relaxation to the experience, making it enjoyable for customers.
The positive feedback also suggests that the salon provides a good range of services, including gel paint and pedicures. Customers who have had their pedicures done at Panache Nails & Spa have mentioned that their feet and legs felt amazing and soft after the treatment. The salon is also commended for its beautiful interior, with an oceanside mural giving it a pleasant and relaxing ambiance. Additionally, the nail artists are described as nice and helping customers to relax during their treatments.
On the other hand, several weaknesses have also been mentioned. One weakness is the slightly misshapen tips and the fact that the top coat didn't cover the sides of a few nails for one customer. This suggests a lack of attention to detail in the final stages of the service. Another customer complained about the poor painting skills of a particular technician, stating that it looked like they had painted their nails themselves, which implies a lack of professional craftsmanship. This highlights the need for better training and skill development for some of the technicians.
Furthermore, there have been negative experiences regarding customer service. In one instance, a customer reported that the staff laughed at their spouse when they inquired about job opportunities. This indicates a lack of professionalism and courtesy from the employees. Another customer mentioned that their request for properly fixed nails was met with a rude response from the technician, who told them to "shut up". Poor customer service can significantly impact a customer's perception of a salon, and these incidents reflect poorly on Panache Nails & Spa as a whole.
Additionally, there was an incident where a customer's mother-in-law ended up with a different color on her nails than what was requested. This shows a lack of attention to customer preferences and the inability to fulfill specific requests. This lack of attention to detail can lead to customer dissatisfaction and negative experiences.
In conclusion, Panache Nails & Spa has strengths in terms of quick service, attentive technicians, great color choices, and a relaxing environment. However, there are weaknesses in attention to detail, poor painting skills, and negative customer service experiences. These weaknesses should be addressed and improved upon to enhance the overall customer experience at Panache Nails & Spa.


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Panache Nails & Spa Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Planning
  • Appointments recommended

Today

Opening Hours

Monday 09:00 AM - 07:00 PM
Tuesday 09:00 AM - 07:00 PM
Wednesday 09:00 AM - 07:00 PM
Thursday 09:00 AM - 07:00 PM
Friday 09:00 AM - 07:00 PM
Saturday 09:00 AM - 07:00 PM
Sunday 10:00 AM - 07:00 PM

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