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Nail Care Spa

+1 404-458-3665
2566 Briarcliff Rd NE, Atlanta, GA 30329 United States of America
Open Today: 09:30 AM - 07:00 PM

Quick Facts About Nail Care Spa

Nail Care Spa strengths:
1. Clean and peaceful atmosphere: The new owners of Nail Care Spa have brought in a clean and peaceful atmosphere, creating a pleasant environment for customers.
2. Friendly and talented staff: Many customers have praised the staff at Nail Care Spa for being friendly, talented, and professional. They have mentioned specific nail technicians like Trang and Rachel who have provided excellent service.
3. Quality service: Customers have expressed satisfaction with the quality of service provided at Nail Care Spa. They have mentioned positive experiences with treatments such as eyebrow waxing, eyelash extensions, and pedicures.
4. Attention to detail: Some customers have appreciated the attention to detail displayed by certain nail technicians like Cindy and Tom. They have mentioned great outcomes in services like liquid gel applications and SNS full sets.
5. Luxury experience: The availability of mimosas and complimentary glasses of moscato adds a touch of luxury to the Nail Care Spa experience, making it more enjoyable for customers.
Nail Care Spa weaknesses:
1. Lack of communication: One customer complained about not receiving the desired results despite clearly communicating their preferences to the owner. They were disappointed with the way their nails turned out and felt that the owner and their wife were dismissive and rude.
2. Inconsistent service: A recurring issue mentioned by customers is the inconsistency in service when it comes to getting acrylic nails. While some nail technicians like Rachel and Amy are praised for their excellent work, others have been described as hit or miss. This inconsistency includes issues like different nail shapes, messy and crooked polish, and bubbles in the paint.
3. Lack of resolution: One customer had an unfortunate incident where the nail technician accidentally drilled into their nail bed, causing pain and discomfort. They were offered a small discount which they felt was unfair given the severity of the situation. The customer expressed dissatisfaction with the lack of effort from Nail Care Spa to solve the problem and the suggestion to simply apply gel polish over the wound.
4. Pricing: One customer mentioned that the prices at Nail Care Spa have increased but felt that it was not worth the money for getting acrylic nails due to the hit or miss nature of the service.
Overall, Nail Care Spa has strengths such as a clean and peaceful atmosphere, friendly and talented staff, and the capability to provide quality service. However, there are weaknesses in areas such as communication, consistency of service, resolution of issues, and pricing for certain treatments. Addressing these weaknesses can help Nail Care Spa improve and provide a better experience for their customers.


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Nail Care Spa Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Today

Opening Hours

Monday 09:30 AM - 07:30 PM
Tuesday 09:30 AM - 07:00 PM
Wednesday 09:30 AM - 07:00 PM
Thursday 09:30 AM - 07:00 PM
Friday 09:30 AM - 07:00 PM
Saturday 09:30 AM - 07:00 PM
Sunday 02:00 AM - 06:00 PM

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