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Macon Nail

+1 478-757-9400
4123 Forsyth Rd # G, Macon, GA 31210 United States of America
Open Today: 09:30 AM - 07:00 PM

Quick Facts About Macon Nail

Strengths of Macon Nail Place:
1. Clean, friendly, and professional atmosphere: The first commenter mentioned being impressed by the cleanliness and professional atmosphere of Macon Nail Place. This indicates that the salon prioritizes maintaining a clean and inviting environment for customers, which can enhance the overall experience.
2. Skilled nail technicians: Multiple commenters expressed satisfaction with the quality of nail services provided at Macon Nail Place. Tony, in particular, was praised for doing a wonderful job on one customer's nails, resulting in compliments from others. This suggests that the salon employs skilled nail technicians who can deliver beautiful results.
3. Customer loyalty: The second commenter mentioned being a long-time customer of Macon Nail Place, indicating that there is a level of customer loyalty. This suggests that the salon has consistently provided satisfactory services to keep customers coming back for years.
4. Welcoming to families: One customer mentioned bringing their child to Macon Nail Place, and the experience was described as both classy and cute. This indicates that the salon is accommodating to families and can provide nail services for customers of all ages.
5. Articulate and attentive service: Another commenter mentioned the articulate nature of the nail technician in ensuring that their nails were perfect. This suggests that the staff at Macon Nail Place are attentive to customer preferences and go above and beyond to ensure customer satisfaction.
Weaknesses of Macon Nail Place:
1. Wait times and overcrowding: The third commenter shared a negative experience of waiting for two hours before receiving service. Additionally, they mentioned that there were several people waiting for different services, indicating possible overcrowding or poor management of appointments. Prolonged wait times can be frustrating for customers and negatively impact their overall experience.
2. Miscommunication and incorrect service: The same commenter mentioned that their nail technician did not adhere to their specific nail design request, instead using a different color powder. This indicates a failure in communication between the customer and the nail technician. The customer was not satisfied with the final result, further highlighting the importance of clear communication and accurate execution of customer preferences.
3. Rushed and subpar service: The same commenter also expressed dissatisfaction with the rushed pedicure service, lack of soaking, and the air bubble in their thumb nail. This suggests that the salon may prioritize speed over quality in some cases, which can lead to subpar results and unhappy customers. Rushed service can also leave customers feeling undervalued and dissatisfied.
4. Rude and unprofessional behavior: One customer shared a negative experience with the salon, where they were told to come back when the Georgia football game was on in order to receive service. This incident suggests unprofessional behavior from the staff and a lack of respect for the customer's time. Such behavior can potentially drive customers away and harm the salon's reputation.
In conclusion, Macon Nail Place has strengths in terms of its clean and professional atmosphere, skilled nail technicians, customer loyalty, and ability to cater to families. However, there are weaknesses in relation to wait times, miscommunication, rushed service, and incidents of unprofessional behavior. Addressing these weaknesses can help enhance the overall customer experience and further strengthen the salon's reputation.


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Macon Nail Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Today

Opening Hours

Monday 09:30 AM - 07:00 PM
Tuesday 09:30 AM - 07:00 PM
Wednesday 09:30 AM - 07:00 PM
Thursday 09:30 AM - 07:00 PM
Friday 09:30 AM - 07:00 PM
Saturday 09:30 AM - 07:00 PM
Sunday Closed

How to go there

Location